Contact Us
Where to find support instead
If you are contacting us because gambling has become a problem for you or for someone close to you, do not use this form. The team that reads these messages is not trained to provide crisis support, and waiting for a reply is not the right way to get help. Look instead to the responsible-gambling resources listed on this website, which point to organisations that offer immediate, confidential assistance. Those services are free, and they are staffed by people who deal with exactly this kind of situation every day.
For any other matter, the form is the right place to start. The team reads and replies in English, so write to us in that language to get the clearest response. If you normally write in another language, do your best in English; a short, simple message is far more useful than a long one we cannot process properly.
Keeping your information safe
Never send financial details through this form. No account numbers, no card numbers, no banking information, no passwords, and no security codes. The form is not an encrypted channel for sensitive data, and we have no way to verify who might read a message once it leaves your device. The same applies to document scans: do not attach copies of your identification, your proof of address, or any other paperwork. If we need to verify your identity for a legitimate reason, the casino's own support channels are the only place where that kind of information should be exchanged.
Treat this form the way you would treat a postcard. Anything you write here could be seen by someone other than the intended recipient, so keep it to the level of detail you would be comfortable sharing in public. A clear description of your question or concern is enough for us to point you in the right direction. If the matter involves your account, your balance, or your personal data, the correct route is to contact the operator directly through their official support system, not through a third-party review site.
What happens after you write
Messages are read in the order they arrive, and the team answers as quickly as the volume of correspondence allows. Turnaround can vary, so do not expect an instant reply. If your question is urgent — for example, if you believe your account has been compromised — do not wait for us. Go straight to the casino's own support line and to your bank or payment provider, because a review site cannot intervene in account matters on your behalf.
We are an independent review site. That means we do not operate the casino, we do not hold your funds, and we cannot change anything about your account, your deposits, or your withdrawals. What we can do is clarify how the casino works, explain its terms, and pass along a general question when it is appropriate. For anything that touches your money or your personal information, the operator is the only party that can act, and they are the ones you should contact.